0121 448 5480 Info@dpuklimited.co.uk

Privacy Policy

How we keep your personal information safe

This is our new, updated privacy policy, which came into effect on 21 August 2018.

At DPUK Recruitment Limited, we are committed to respecting your privacy and protecting your personal information, which includes all staff, clients and visitors.

We promise to respect all personal information that you share with us, or we receive from other organisations, and keep it safe. We will be clear when we collect your personal information and we will not do anything you would not reasonably expect us to.

This privacy policy, together with our terms and conditions and cookies policy, will explain how and why we use your personal information, to ensure you remain informed and in control of your information.

We protect your personal data in line with the requirements of the General Data Protection Regulation (GDPR). The GDPR requires data controllers such as ourselves to document our lawful basis for processing personal data. It also gives you rights over how your data is processed. This privacy policy documents the data we collect, why and how we process it, and how to exercise your rights.

1.0 Data Controller

The data controller responsible for this website is DPUK Recruitment Limited, who can be contacted by Email: info@dpuklimited.co.uk  or by post at

DPUK Recruitment Limited, Impact House, 55 Bowstoke Road, Great Barr, Birmingham,B43 5DJ

This website contains links to third-party websites, which have their own data controllers and privacy policies. This privacy policy applies only to this website.

2.0 Lawful Basis For Processing

For each method by which we collect personal data, this privacy policy documents our lawful basis for processing the data. Where we rely on your consent to process your data, we explain how you can withdraw your consent and delete your data.

3.0 Individual Rights

The GDPR gives you rights over how your personal data is processed. You can exercise your rights by contacting us. In some cases you can also exercise your rights through automated systems, as described at the relevant points in this privacy policy.

4.0 Security

The GDPR requires us to implement appropriate technical measures to protect data. We verify the identity of any individual who requests access to data before granting access. Additional technical measures are described at the relevant points in this privacy policy.

5.0 Disclosures

In addition to any sharing of data described elsewhere in this privacy policy, we may disclose data for legal reasons. If we suspect criminal activity we may disclose data relating to those involved or affected to the appropriate authorities. We may also be obliged to disclose data if we receive a request from an appropriate authority.

6.0 Changes to this privacy policy

We may occasionally make changes to this privacy policy. Following any changes, the date at the top of this privacy policy will be updated. If any change allows for wider access to data, such changes will only apply to data collected after the date of the updated privacy policy.

7.0 Cookies

Cookies are small pieces of text that are stored by your browser. Each cookie has a name and is associated with a particular site. When your browser sends a request to a site (for example, to download a page, image, or video), the computer that responds (known as a server) may tell your browser to set one or more cookies. When your browser makes further requests to the same site it sends the cookies back to the server. This allows the server to remember you as you browse the site, and provide features such as shopping baskets or password-protected areas. For more information on the cookies we use, see our cookie policy.

8.0 Data Collected When You Contact Us

When you submit a comment through our website we collect your name, e-mail address, and comment. We process that data at DPUK Recruitment Limited to help us respond to you

You can delete a comment by contacting us with your request.

9.0 Lawful basis for processing: Consent given by data subject

You have given your consent by checking the box on the ‘Leave a comment’ form

10.0 Lawful basis for processing: Compliance with a legal obligation

To comply with the GDPR obligation to implement appropriate technical measures to protect data

11.0 Google Analytics

We use Google Analytics to track visitor interaction with our site in order to produce statistical reports. Google collects details of the pages you view and the time you viewed them, the features of your browser, and your IP address. We have enabled IP anonymisation so that Google will not store your complete IP address. For more information on how Google handles the data it collects, see Google’s privacy policy.

To opt out of Google Analytics tracking on our site, see the Google Analytics section of our cookie policy. To opt out of Google Analytics tracking on all sites, use the Google Analytics Opt-out Browser Add-on.

12.0 Lawful basis for processing: Pursuance of our legitimate interests

To allow us to analyse how visitors interaction with our site in order to improve our site and our services

13.0 Controller of personal information

We are DPUK Recruitment Limited (registered company in England and Wales

Registered No: 6750910. Providing Care and Supported Living for vulnerable people with a learning disability.

DPUK Recruitment Limited is registered as a data controller with the Information Commissioner’s Office under the Data Protection Act 1998

Within the context of this privacy policy, ‘we’, ‘us’, ‘our’ or ‘DPUK Recruitment Limited’ refers to DPUK Recruitment Limited. So whenever you see these words, we are talking about the business.

14.0 Why we collect your personal information

To improve the way we communicate and work with you everyone is valued equally, listened to and included. We need you to help us make this a reality, and collecting your personal data enables us to learn what different choices of communication work best. This also means we save money that can be used to directly support people with a learning disability. Find out more about how we fundraise in our fundraising promise.

So, to summarise: when you use our website or services, you are agreeing for us to store and process your personal data. The ways we do that are explained in this policy – it is a guide for us to follow too, and we take it very seriously.

15.0 When you give your personal information to us directly:

You may give us your information in order to sign up for one of our events, tell us your story, register on our website, request a service from us, fundraise on our behalf, sign up to a campaign, communicate with us. Sometimes when you support us, your information is collected by an organisation working for us (e.g. a professional  agency), but we are responsible for your data at all times.

16.0 Third party organisations

This means other organisations that we collect data from, but only when you have given them permission to do this. You may give these organisations permission at various times, for example when buying something from a mail order catalogue or joining certain membership organisations. The data we receive depends on your agreement with the organisation.

We may also collect information from online social media and messaging services you use, such as Facebook, WhatsApp or Twitter, where you have given us permission to do so, or if you post on one of our social media pages.

17.0 When we collect personal information as you use our website

Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet). They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields. There are more details in our Cookie Policy.

In addition, the type of device you’re using to access our website or apps and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

When you visit and look around our website, we record things like your IP (internet protocol) address – the unique number of the device you are using to access our website, which pages you visit (on our website only), when they were visited, and the type of device you were using. This information helps us create a better experience for everyone who uses our website.

Examples of the type of information that can be collected using your IP address include the type and version of your browser, and the location from which you are accessing our site. This helps us improve how our page templates appear and change content to make it relevant to our website visitors.

18.0 How we use your personal information

Personal information means any information that may be used to identify you, such as your name, title, telephone number, email address, or mailing address.

We may process your personal information for our legitimate business needs. Rest assured, our intentions are always good and for the purposes of helping or working with you. We collect your personal information because we need to help fulfil your requests by keep in touch with you, and offer you communications that are relevant to you, such as;

  • where processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our staff or clients
  • to better understand how people interact with our website
  • provide various communications which we think will be of interest to you
  • to determine the effectiveness of promotional campaigns and advertising
  • providing any information or services you have requested
  • processing financial transactions, entering a paid event or setting up a Direct Debit.
  • keeping a record of any communications between us and you, emails, phone calls
  • keeping a record of other interactions, requests for leaflets or attending events
  • managing and improving how we communicate with you – how you prefer to be contacted, and what information you want to receive, campaigns, events, appeals, volunteering, news, information, advice, as well as other ways you can support DPUK Recruitment Limited
  • researching the interests, behaviours, demographics (for example, age, sex, income), and trends of the people who are using our information, and range of services, both support and non-support related,  if you wish to take part in more research, such as surveys or focus groups, but this will be voluntary (your choice)
  • creating a profile of what we think might interest you, so that we can offer you relevant communications using previous activities or interactions with us to try and predict how you may respond to different information / activities.
  • getting more information about you from third parties, such as your age, telephone number, email address, or new address if you move, thus helping us keep our records up to date, ensuring we continue to send you the most relevant communications – if you have chosen to receive them
  • responding to complaints or queries and look into any legal claims.

You can find out more about what we mean by legitimate interests, and when we process your data for our legitimate interests in the What we mean by “legitimate interests” section below.

Whenever we process data for these purposes we will ensure that we always keep your personal information rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please see the section(s) below on updating your preferences or unsubscribing.

Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.

19.0 Sensitive personal information

Sometimes, we may ask you for more sensitive information, such as your personal connection to learning disability or your health condition if you are taking part in a sporting event. We will only collect this information with your permission and we will always take extra care of it by only giving limited access to trained relevant staff.

20.0 What we mean by “legitimate interests”

Legitimate interests means the interest of DPUK Recruitment Limited in the way we carry out our work to enable us to give you the best service/products and the best and most secure experience.

For example, we have an interest in making sure that any marketing we send is relevant, so we may process your information to send information that is of interest to you.

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you and your rights under data protection laws. We will always ensure that your personal data will not be used where our interests are overridden by the impact on you, unless we have your consent or are required by law.

21.0 Use of Vulnerable Adults data

We are committed to protecting the privacy of vulnerable adults that engage with us, whether through our website, or other events, through a project facilitated by DPUK Recruitment Limited, where we provide a care, support or other such services or where we provide information and advice.

We collect and store personal information about vulnerable adults where we are contracted to provide a care and support service to them. We are required to process this personal information in order to fulfil the requirements of the care and support contract and to meet our regulatory obligations.

Where we are providing an information and advice service to vulnerable adults, we will only process their personal information if we have consent and if we need the data in order to provide a service to them.

22.0 How we keep your personal information safe and who has access to it

We ensure that there are appropriate technical controls in place to keep your personal information safe and prevent unauthorised access to it. For example, our online forms are always encrypted (this prevents other people from accessing them) and our network is protected, monitored and security scanned often.

Any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Data Security Standards (PCI DSS).

Electronic data and databases are stored on secure computer systems and we control we has access to them. Our staff receive data protection training and we have data protection policies and procedures in place which teams are required to adhere to.

We regularly review and amend who has access to information that we hold to ensure it is only accessible by suitable, authorised, relevant and trained staff and or external companies / contractors working on our behalf.

Where we use external companies to collect or process personal data on our behalf, we undertake comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they have collected or have access to.

23.0 When we share your personal information

We will not sell or rent your personal information to third parties for the purposes of marketing, and we will not share your personal information for others to use in their marketing or fundraising activities.

We may however share your personal information with other companies (e.g. sister company, subcontractors, suppliers) who provide services on our behalf, including accountancy, sending emails, analysing data and processing credit card payments. We will only provide those companies with the information they need to deliver the relevant service, and we will make sure that your data is treated with the same level of care as if we were handling it directly. These activities will be carried out under a contract which imposes strict requirements on our suppliers to keep your information confidential and secure.

We undertake comprehensive checks on these companies before we work with them and then work closely with them for the duration of our working relationship.

We may need to disclose your personal information if required to the police, regulatory bodies or legal advisors.

We will only ever share your data in other circumstances if we have your explicit and informed consent.

Some of our suppliers run their operations outside the European Economic Area (EEA). Although they may not be subject to the same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection laws.

By submitting your personal information to us, you agree to this transfer, storing and processing at a location outside the EEA.

24.0 How long we keep your personal information for

We will only retain your personal information for as long as it is required in relation to the purposes for which it was originally obtained.

How long personal information will be retained for depends on the type of information it is and what it is being used for. For example, if you ask us not to send you marketing emails,

We will stop storing your emails for marketing purposes (although we will keep a record of your preference not to be emailed).

We will retain personal information in accordance with the time periods stipulated in our data retention policy. We will review our data retention periods for personal information on a regular basis.

We continually review the information that we hold, and delete anything that is no longer required. We never store payment card information.

25.0 Your legal rights

We want to ensure that you are always in control of your personal information.

Part of this is making sure that you understand your legal rights. We have outlined these, together with details as to how you can exercise them.

26.0 The right to access your personal information

You have a right to obtain confirmation that your personal information is being processed. You also have the right to request a copy of the personal information that we hold about you.

When you are requesting a copy of the personal information that we hold about you, we will endeavour to provide you with the information you have requested without delay and in any event within one month of receiving your request.

We will not charge a fee for complying with a request unless the request is deemed to be manifestly unfounded or excessive.

The right to edit and update your personal information

The accuracy of your personal information is important to us. You have the right to request that your personal information is rectified if it is inaccurate or incomplete.

We will endeavour to comply with your request without delay and in any event, within one month of receiving your request.

The right to request to have your personal information erased (also known as the ‘right to be forgotten’)

You do not have an automatic right to have your personal information deleted. You do, however, have the right to request the deletion or removal of your personal information where there is no compelling reason for its continued processing. We will review each request on a case by case basis.

We will endeavour to comply with your request without delay and in any event, within one month of receiving your request.

27.0 The right to restrict the processing of your personal information

You have the right to ‘block’ or suppress processing of your personal information. However, we will continue to store your personal information but not further process it. We do this by retaining just enough of your personal information so we can ensure that the restriction is respected in the future.

We will respond to your request within 21 days of receiving it, stating what we intend to do and, if we do not intend to comply with the objection, the reasons for our decision.

The right to object to your personal information being used for direct marketing (including profiling) and processing for the purposes of scientific/historical research and statistics

You have the right to object to your personal information being processed for direct marketing purposes (including profiling) and scientific/historical research and statistics. From the very first communication from us and every marketing communication we send after, you will have the right to object to marketing.

We will stop processing your personal information for direct marketing purposes as soon as we receive an objection from you.

The right to complain to a supervisory authority if you believe we have not handled your personal information in accordance with the data protection laws

You can make a complaint or raise a concern about how we process your personal information by contacting our Data Protection Officer using the details set out below.

If you are not happy with how we have handled your complaint, or you believe that your data protection or privacy rights have been infringed, you have the right to complain to the Information Commissioner’s Office (ICO), which oversees the protection of personal data in the UK.

Alternatively, you may choose to contact either the ICO directly about your complaint, regardless of whether you have raised it with us first.

If you wish to exercise any of the rights outlined in this section, please contact DPUK Recruitment Limited Data Protection Officer at the following address:

Email to: info@dpuklimited.co.uk
DPUK Recruitment Limited, Impact House, 55 Bowstoke Road, Great Barr, Birmingham,B43 5DJ

Please keep in mind that there are exceptions to the rights outlined above and although we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

28.0 Making changes to your personal information

If your personal details change, please help us to keep this information up to date by getting in touch and telling us:

Email to: info@dpuklimited.co.uk
DPUK Recruitment Limited, Impact House, 55 Bowstoke Road, Great Barr, Birmingham,B43 5DJ

29.0 Updating your preferences or unsubscribing

You are in control of how we contact you, for example by email by post or by phone. And you can control this by contacting us

If you want to stop receiving emails, click the ‘unsubscribe’ link at the bottom of any of our emails. We would rather you didn’t miss out, but we respect that this is your decision!

To make changes to the type of communications you get from us and how often you get it, please contact info@dpuklimited.co.uk or 0121 448 5480.

30.0 Posting or sending inappropriate content

If you post or send any content that we believe to be inappropriate or content in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

31.0 Update or changes to the privacy policy

This privacy policy was last updated in 21st August 2018

We reserve the right to make changes to this Privacy Policy. Each time you visit this site, you should check this Privacy Policy to check that no changes have been made to any sections that are important to you. The latest version of our Privacy Policy will always be available on our website.

It there are any major changes to our Privacy Policy, we will add a notice on our website or if you have registered with us we will contact you by email (where appropriate).